Frequently Asked Questions
Q: How far is Neil Huffman Chevrolet from Lexington, KY?
A: Our dealership at 1220 Versailles Road in Frankfort is approximately a 25- to 30-minute drive from downtown Lexington via US-60 West or I-64 West.
Q: Can I buy a Chevy from Lexington without traveling to the dealership in Frankfort?
A: Yes. Through our Huffman at Home program, you can complete your financing, value your trade-in, and execute purchase documents online, followed by home vehicle delivery directly to your Lexington address.
Q: Can I custom order a new Chevrolet Silverado or Tahoe if the trim I want is not in stock?
A: Yes. If your preferred trim, engine, or color combination is not currently on our lot, our team can place a direct factory custom order or arrange a vehicle transfer from another regional location.
Q: Can I transfer a pre-owned Chevy from another Neil Huffman location for a test drive?
A: Yes. We can transfer pre-owned inventory from our sister Neil Huffman locations in Louisville or Clarksville to our Frankfort facility so it is ready for your test drive.
Q: Does pre-qualifying for auto financing online affect my credit score?
A: No. Our online pre-qualification process uses a soft credit check that does not impact your credit score. A formal hard inquiry only occurs when you officially submit your full finance application.
Q: Can I trade in my current vehicle if I still owe more than its market value?
A: Yes. Our finance specialists work with local and national lenders to help roll remaining loan balances or negative equity into a new Chevrolet lease or auto loan structured for your budget.
Q: Do I need an appointment for Chevrolet oil changes or brake service?
A: While walk-ins are accepted, scheduling an appointment online or by phone ensures faster turnaround times at our certified GM service center.
Q: Does your service department work on Chevrolet EVs and HD Duramax diesels?
A: Yes. Our factory-certified technicians are fully equipped to perform specialized maintenance and repair work on all Chevrolet models, including HD Duramax diesel trucks and electric vehicles.